Tuesday, November 27, 2018

Autodiscover fails, Outlook says account is not found or password is invalid.

Autodiscover fails, Outlook says account is not found or password is invalid.

You go to https://<domain.com>/autodiscover/autodiscover.xml is accessible.  Some jack-hole web guy set up autodiscover on the website.  You can edit the registry to exclude the root domain.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover\
DWORD: ExcludeHttpsRootDomain
Value: 1

The other records you can exclude, also under the Autodiscover key are as follows. Use a value of 1 to enable, delete the key if you no longer want to exclude these checks.

DWORD: ExcludeScpLookup
DWORD: ExcludeHttpsAutoDiscoverDomain
DWORD: ExcludeHttpRedirect //I DON’T EXCLUDE THIS ONE BECAUSE I USE IT
DWORD: ExcludeSrvRecord

To resolve permanently, log into cpanel and change the email routing from Local Mail Exchanger to Remote Mail Exchanger.Image result for cpanel 11.9 check remote exchanger first